Frequently Asked Questions
frequently asked questions
What Products Do You Sell?
We sell a wide variety of quality products that you can trust! Each and every one of the brands and products we sell are personally chosen by the Adams Off Road Shop Team and reviewed by Adam himself! Please See Our Line-Card Here! “Insert Link For Line-Card”
Do you install the products that you sell?
Yes! We install all the products that we sell. Purchasing quality products is just one part of the equation. Providing knowledgeable installation and service to stand behind those products is just an added benefit when working with our team.
Do You Offer Shipping?
Yes! We offer shipping Canada Wide on anything we sell. We work hard to negotiate quality shipping rates for your parts all across the country and from a variety of freight carriers. Please Give us a Call For an Estimate! All of our shipping options require signatures for final delivery so we can ensure that you received your package trouble free.
Do You Offer Drop Shipping?
Yes! Only for our friends south of the border in the USA. We can currently offer drop shipping for our preferred vendors such as; American Expedition Vehicles, Steersmarts, COMEUP, Long Range America, Metal Cloak and Freedom Recovery Gear.
Do You Employ Red Seal Technicians?
It is in our best interest to employ Red-Seal Certified Automotive Technicians. We are always actively searching for and training the best certified technicians. We also employ Technicians enrolled in the Automotive Service Technician Program and train them both in house and formal technical training so that they can become the best technicians in the industry.
What Methods of Payment Do You Take?
We take multiple forms of payment, including; Cash, Visa, Mastercard, Debit, E-Transfer or Certified Cheque’s.
Do You Offer Financing?
Yes! We offer financing options through a third party company called “FinanceIT”. We can provide payment options for invoices up to $10,000 and terms that reach up to 60 Months. Options available for No Interest / No Payments for 90 Days Exist as well. Financing Options are Available on Approved Credit. Click Here For More Information!
What Is Your Return Policy?
- Our Return Policy is 30 Days from the original date of purchase on any stocking items. Stocking Items are Subject to a 15% Restocking Fee, Or if you wish for us to apply your return as store credit to your account for another purchase, no restocking fee will apply.
- Any “Special Order” Items are considered “Non-Returnable”, Final Sale.
- There will be no credit or refund on any shipping, brokerage, duties or taxes on any items.
- Please See Our Full Return Policy here “Return Policy“
What is Your Parts Warranty?
Our parts warranty follows the original parts manufacturer warranty programs, so each individual brand will have different warranty policies. Lots of the products we sell are “Made In The USA” or “Made In Canada” and of high quality materials and craftsmanship, many of them have Limited Lifetime Warranties. If you are concerned with the warranty of a particular product, it is best to verify with the product manufacturer to ensure that it is adequate for your needs.
What is Your Labour Warranty?
Our standard warranty on our Labour services is 1 Year or 25,000kms from the date of original installation on any parts & installation services provided by Adams Off Road Shop.
Do You Offer Warranty on Customer Supplied Parts?
No, we do not.
Do You Offer Price Matching?
We always do our best to offer fair pricing in a very competitive environment. Our pricing is reflective of the premium services we provide, including but not limited to; Installation Services, Consultation Services, Advice and a reliable source to obtain information and stand behind you, the customer. We are not a faceless corporation, we pay our staff professional salaries so they can succeed not only in their professional lives, but also in their personal lives. We invest back into our community whenever we can within regards to community events, donations and investing our money back into our economy as best as we can to ensure we are supporting those who support us. While we make every effort to be as competitive as possible, we will not always be the cheapest option.
If you have any questions or concerns, you are always welcome to give us a call and chat with one of our team members. We are always happy to help where we can!
Do You Offer Any Wholesale Purchasing Programs For Resellers?
Yes. Please Email info@adamsoffroadshop.com for more details.
Do You Offer Any Programs For Dealership Build Packages?
Yes. Please Email info@adamsoffroadshop.com for more details.
What is Your Company’s Motivation To Be The Best in The Industry?
It’s Simple. It’s not about corporate greed. It’s about the people and serving our community. Offering an authentic experience to our customers and friends so we can continue to live the lifestyle and do what we love doing!